Returns, exchanges and the guarantee
30 days to change your mind, 12 months of cover on every set, and we pay the shipping both ways.
Anything wrong in the first year, we fix it
Every chess set is covered for 12 months from the day it is delivered. If something is wrong you can have a refund, a replacement, or a single substitute part, whichever suits you best.
Changed your mind? Return an unused set within 30 days of delivery for a full refund.
Shipping is free on every exchange, substitution, replacement and return, so a fault never costs you postage.
You do not have to return everything
If one component is faulty, you can exchange just that component. A single knight, a single queen, a board. You keep the rest of the set and carry on playing.
If you would rather send the whole set back for a full refund, you can do that instead. Either way it is free of charge.
Please do not post anything back before you have heard from us. Most problems are solved by us sending you one piece, which is quicker for you than packing up the whole set.
Email us, with these five things
Write to customerservice@bestknightgames.com and include:
Your order number, or a photo of the receipt if you bought the set in a shop. The shipping address. A phone number. Photos of the fault. Where you bought it, and roughly when.
With all of that in the first message we can usually reply with a fix rather than a follow-up question.
Amazon and retail orders
If you bought the set from Amazon or from a shop, their own returns window applies to a change-of-mind return. Our 12 month guarantee still covers a faulty set whoever sold it to you, so tell us where you bought it and we will take it from there.
