Contact us

Orders, replacements, wholesale and the odd rules question all reach the same small team. Email us or use the form below.

How to reach us

Email is the fastest way to an answer, and a real person reads it.

Orders, replacements and product questions:
Email customerservice@bestknightgames.com.

If something arrived damaged or wrong, send these with your first message and we can skip a round of back and forth:

Your order number, or a photo of the receipt if you bought the set in a store. The shipping address. A phone number. Photos of the fault. Where you bought it, and roughly when.

Please do not post anything back before you hear from us. Most problems are solved by sending you a single replacement piece, which is quicker for you than returning the whole set.

Wholesale and retail:
We sell to shops and clubs through bestchesssetever.biz and on Faire.

Before you write:
Orders to the contiguous US and Canada ship free and leave us within 2 business days, Monday to Friday. Every set is covered for 12 months, and we pay the shipping on exchanges and returns. A creased board usually flattens under a few heavy books over 24 to 48 hours. The rest is on the help and FAQs page.

Send us a message

We answer by email, so use an address you actually check. If it is about an order, put the order number in the message and we can look it up before we reply.